Travel Terms & Conditions
INCLUDED IN QUOTED ESCORTED PROGRAMS:
Prices are valid to December 2008, and include all accommodations as noted in the itinerary; meals as specified; arrival and departure transfers (regardless of arrival and departure days); fully-guided sightseeing as noted in the itinerary (including park and entrance fees); bottled water supplied during sightseeing; selected beverages with group meals; services of an VillaCaribas Tour Director; handling of two pieces of baggage per person for international fights (other conditions/ restrictions may apply for internal routes; please refer to Baggage section); hotel taxes; gratuities throughout, except to your Tour Director, hostesses and translator (please see separate section on Gratuities for more details).
GRATUITIES ON ESCORTED PROGRAMS:
Gratuities are included for hotel/restaurant staff, porterage and local guides/drivers. Gratuities are not included for the VillaCaribas Tour Director , hostesses and translator, which are at the traveler’s discretion and should be based on the level of satisfaction with the service received. Recommended guidelines for each area visited are provided in the VILLACARIBAS pre-tour documentation.
NOT INCLUDED IN ESCORTED PROGRAM PRICES:
Passenger Travel Protection Program; international airfares, costs associated with obtaining passports or entry visas; airport departure taxes, excess baggage charges; gratuities to the VILLACARIBAS Tour Director, hostesses and translator, meals other than specified in the itinerary; beverages other than noted in your “Pre-Tour Documentation,” sightseeing not included in the itinerary; personal expenses such as laundry, communication charges and optional activities (which are subject to availability).
GUARANTEED DEPARTURES:
All departures are guaranteed, with some dates being subject to a minimum number of passengers to operate (excepting only cases of force majeure, which could include any major world event that adversely affects international travel patterns and other circumstances beyond VILLACARIBAS control). Should the minimum number of passengers not be met, VILLACARIBAS will offer one of the following options: modify the services of the original program to accommodate a smaller group or offer an alternative program. Should no alternative be suitable, VILLACARIBAS will offer a full refund of all monies received.
ITINERARIES:
Accommodations and arranged sightseeing are subject to change at any time due to unforeseen circumstances or circumstances beyond VILLACARIBAS control. Every effort will be made to operate programs as planned, but alterations may occur after the final itinerary has been issued. VILLACARIBAS also reserves the right to withdraw a tour or any part of it, to make such alterations to the itinerary or the tour inclusions as it deems necessary or desirable, and to pass on to tour members any expenditures or losses caused by delays or events beyond its control.
SPECIAL REQUESTS:
Special requests such as adjacent or connecting rooms, bedding requests, smoking or non-smoking rooms and special dietary needs should be advised at time of booking. Please note that every effort will be made to secure your special request; however, they cannot be guaranteed.
PRICES AND ARRANGEMENTS:
Quoted program prices include planning, handling and operational charges, and are based on current rates of exchange, tariffs and taxes as of June 2007. VILLACARIBAS reserves the right to increase tour prices to cover increased costs, tariffs and taxes received after prices are published, and to react to fluctuations in foreign exchange markets. VILLACARIBAS is under no obligation to give breakdown costs involved in any Escorted or Tailor Made program.
Modification of tour content to accommodate a smaller group size will not affect published tour price.
IMMEDIATE CHECK-IN:
On programs where immediate check-in has not been included in the program price, VILLACARIBAS does request that hotels do their utmost to facilitate this service; however, it is not guaranteed. Most hotels allow check-in to take place during the mid-afternoon. Should you wish to have your room ready for immediate check-in on arrival, VILLACARIBAS can arrange this for an additional charge. Please ask for details and prices.
EARLY ARRIVAL:
VILLACARIBAS recommends that you arrive a day or two before the start of your tour to allow time to relax and refresh after your journey and to prepare for the start of your program. VILLACARIBAS has negotiated special overnight rates at many hotels and resorts. Please ask for details at time of booking. Departing early is also recommended in the winter months, due to possible fight disruptions and cancellations caused by inclement weather conditions.
ACTIVE ELEMENTS:
On specified programs some active elements have been incorporated into the itinerary. To enjoy the program as intended, a minimum level of fitness is required. The required level would be equivalent to what is obtained by routine daily exercise such as golf, jogging, energetic walking, tennis, etc. Activities during the program could include (but are not limited to) hiking, off-road walking, walking on uneven steep or cobbled streets, horseback riding, activities taking place in high altitude, off-road mountainous driving and navigating uneven terrain. VILLACARIBAS, therefore, will require notice if any participant has any physical or other condition or disability that could create a hazard to himself or herself or to other members of the tour. If the minimum level of fitness is not met for the program selected, VILLACARIBAS reserves the right to decline to accept anyone on the trip. VILLACARIBAS also reserves the right to remove from the trip, at the participant’s own expense, anyone whose condition is such that it could create a hazard to himself or herself or others, or otherwise impact the enjoyment of other passengers on the trip. Should you have any questions or need any clarification about a specific tour please ask for details at time of booking.
BAGGAGE:
Tour prices include the handling of two pieces of baggage per person. Weight restrictions on some routes on internal air fights may apply; details will be provided with preliminary tour documentation. Baggage and personal effects are at owner’s risk throughout the travel program. Please check with your international carrier for other baggage restrictions applicable to your international flights.
PASSPORTS AND VISAS:
Valid passports are required for travel to the destinations. Check with your travel agent or VILLACARIBAS for the latest visa requirements. Please note that passport holders are responsible for obtaining the required documentation applicable for entry. Please note also that passports must be valid for six (6) months after the return of your journey and should also have sufficient blank pages for visas and immigrations stamps. VILLACARIBAS cannot be held responsible should you be denied entry to a country due to non-compliance with these requirements.
REGISTRATION AND PAYMENT SCHEDULE:
For all programs, a deposit of $1,250 per person is required at the time of booking. Final payment is due 90 days prior to departure. If your reservation is made within 90 days of departure, the entire cost of the trip must be paid at the time of the request in order to secure confirmation.
CANCELLATION CHARGES:
Cancellations received by VILLACARIBAS 90 days or more prior to departure will be subject to a $500 per person/per tour cancellation fee; 89-60 days, will be subject to 20% of the tour price; 59-30 days will be 50% of the tour price and 29 days or less will be subject to 100% of the tour price.
CANCELLATION CHARGES FOR EXTRA SERVICES:
Additional hotel nights and other extra services booked in connection with VILLACARIBAS programs are subject to the following:
Cancellations received 31 or more days prior to the service will be refunded in full; cancellations received 30-15 days in advance will be charged 50% of the price; cancellations received less than 15 days in advance will be charged 100% of the price.
CLAIMS AND REFUNDS:
Refunds are not made for any missed services, except for verifiable extenuating circumstances. Please see our Limits on VillaCaribas Responsibility clause on this page. For verifiable claims to be considered, they must be received in writing within 30 days of the termination of the program and be accompanied by supporting documentation and/or a statement from the Operating Company verifying the claim. Any adjustment considered will be based on the actual price of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals. VILLACARIBAS will not accept any liability for any claims that are not received within 30 days of the termination of your travel program. All claims for days missed while traveling should be made in writing within 30 days of the termination of the program.
PHOTOGRAPHY DURING TRAVEL:
VILLACARIBAS reserves the right to take photographs during the operation of any program or part thereof and to use them for promotional purposes. By booking a program with VILLACARIBAS, program members agree to allow their images to be used in such photographs. Program members who prefer that their images not be used are asked to identify themselves to their Tour Director at the beginning of their program.
VILLACARIBAS CUSTOM TRAVEL PROGRAMS:
Terms and Conditions for the VILLACARIBAS custom travel programs may vary from those shown above. Please ask for details.
GRATUITIES ON CUSTOM TOURS
Gratuities are not included in the program price and are at the discretion of the traveler. Recommended guidelines for each area visited are provided in the VILLACARIBAS pre-tour documentation.
LIMITS ON VILLACARIBAS RESPONSIBILITY:
VillaCaribas, ltd., its employees, shareholders, officers, directors, successors, agents and assigns (collectively VILLACARIBAS), does not own or operate any entity which is to or does provide goods or services for your trip. It purchases transportation (by aircraft, coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers. All such persons and entities are independent contractors. As a result VILLACARIBAS is not liable for any negligent or willful act of any such person or entity or of any third person.
In addition and without limitation, VILLACARIBAS is not responsible for any injury, loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time.
There are certain inherent risks in adventure travel of the type involved here. These include, but are not limited to, risks of white water rafting, kayaking and rafting (for example dangers of rapidly moving water, rocks and other submerged objects, hypothermia, etc), horseback riding, (for example, unpredictable behavior by the horses, being spooked, etc) hiking, walking safaris, downhill or cross country skiing, (for example, equipment failures, ice or other trail obstructions) and in all trips dangers of animals, inaccessibility to medical attention and difficulty in evacuation from remote locations in the case of a medical emergency. Passenger assumes all such risks with regard to these possibilities.
TRAVEL ADVISORIES AND WARNINGS:
It is the responsibility of The Traveler to become informed about the most current travel advisories and warnings by referring to the U. S. State Department’s travel website at www.travel.state.gov or by phone at 1-888-407- 4747. In the event of an active State Department Travel Warning against travel to the specific destination location(s) of the trip, should The Traveler still choose to travel, notwithstanding any travel advisory or warning, The Traveler assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.
ARBITRATION AGREEMENT:
Any controversy or claim arising out of or relating to these Terms and Conditions, to the Limits on VILLACARIBAS Responsibility clause, to any information relating in any way to the trip, to the trip itself, or to any products or services related to the trip, shall be settled solely and exclusively by binding arbitration in Las Vegas, Nevada in accordance with the Commercial Arbitration Rules of the American Arbitration Association, except that (a) in lieu of a personal appearance at arbitration, the arbitration may be conducted by telephonic means, (b) arbitration is the exclusive forum for dispute resolution (no court actions), and (c) except as otherwise provided by statute, each party shall bear its own costs and expenses and an equal share of the arbitrator and administrative fees.
TRAVELERS REPRESENTATIONS:
The Traveler represents that neither he nor she nor anyone traveling with him or her has any physical or other condition or disability that could create a hazard to himself or herself or other members of the tour. VILLACARIBAS reserves the right to decline to accept anyone on a trip. VILLACARIBAS reserves the right to remove from the trip, at his or her sole expense, anyone whose condition is such that he or she could create a hazard to himself or others, or otherwise impact the enjoyment of other passengers on the trip.
ANY PAYMENT TO VILLACARIBAS CONSTITUTES YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS SET OUT HEREIN AND IN MORE SPECIFIC PRE-DEPARTURE PASSENGER DOCUMENTATION, INCLUDING THE PASSENGER INFORMATION FORM. VILLACARIBAS ACCEPTS ALL MAJOR CREDIT CARDS.
|